The first thing you need to do is connect to a review source. This is the source that we will sync reviews from. In this guide we will go over the steps to connect to a review source.

Setup Guide
  1. Click on connect in the top navigation
  2. Search for the review source you would like to connect to
  3. Click connect
  4. Follow the on-screen instructions to connect to the review source
  5. Once connected we will start syncing reviews from the source this can take a few minutes depending on the number of reviews



How often do we sync reviews?
Each review source has it's own schedule for syncing reviews. Some review sources allow us to sync reviews in real-time while others only allow us to sync reviews once per day. You can find the sync schedule for each review source by clicking more info on the specific review source once connected.

We recommend that you use the sign-in option whenever it's available as this will allow us to sync reviews in near real-time.

What happens if my sync fails?
If your sync fails when you connect the review source we will automatically retry the sync based on intervals. If the sync continues to fail we will send you an email notification and mark the review source as failed. Please double check the URL you provided and try again. If you continue to have issues please contact us.