Whenever we prevent a negative review from being left on one of your public review sites the customer will leave private feedback. This feedback is a chance to resolve the issue with the customer before they leave a negative review.
It is important to deal with these issues as quickly as possible. We automatically send this feedback to your registered email address. If you would like to change or add additional email addresses you can follow the below steps.
How to manage private feedback notifications:
It is important to deal with these issues as quickly as possible. We automatically send this feedback to your registered email address. If you would like to change or add additional email addresses you can follow the below steps.
How to manage private feedback notifications:
- Click on settings in the top navigation menu
- Go to notifications (left sidebar)
- Click edit on the private feedback notification
- Scroll down to the update emails section
- Adjust the email addresses that should get notified when private feedback is left
- Click save
Note: You can also setup Slack notifications if your business uses this chat application.