When syncing your reviews from Google you have two options. In this guide we will go over the two options and our recommended approach.
Grant Access (Recommended)
The grant access method is the recommended approach and will allow you to reply to your Google reviews directly via the dashboard. Follow the below steps to get started with this method:
Click on connect in the top navigation menu
Search for Google on the Sources page
Click connect and wait for the popup to appear
Make sure the grant access tab is selected inside the popup
Click on the Sign in with Google button
You will now be redirected to Google to grant the platform access to sync your reviews.
Once you have approved access you will be redirected back to the platform from where you can select the GMB listing that you would like to sync.
Once you have connected your listing we will start syncing your reviews this usually takes a few minutes.
Public Access (If you cannot login to Google)
This method should only be used if you cannot login via Google.
Click on connect in the top navigation menu
Search for Google on the Sources page
Click connect and wait for the popup to appear
Click on the public access tab
In the business name field type in the name of your business and select the business from the dropdown
Note: It is important that you select the business from the dropdown otherwise we will not be able to sync your reviews when using the public access method.
