If you are having issues with review requests not being sent out you should first check the logs on the campaign to make sure it is not an issue with lack of credits or a mistake with the campaign.
Accessing the campaign logs
- Go to get more reviews in the top navigation
- Click request reviews (left sidebar)
- Click logs button on the campaign that you are having issues with
- Use the search option to find the email that did not get the review request
- Check the status and message (if any)
- If the status is failed and the message says "Not enough credits" then you need to purchase additional credits or upgrade your plan
If you are still having issues after checking the logs please raise this with your support rep.